About Dom
Hi! I’m Dom James, and I joined the auto industry five years ago. I started as a lube technician for the first eight months and have worked as a service adviser ever since. When it comes to customer service, I provide guests with an easy-going experience and take the time to answer any questions they may have. Interacting with our clients is genuinely one of the best aspects of my job; it feels great to meet new customers and learn as much about them as possible. Some topics I enjoy include anime, where to get new clothes, and how hoppy my beer is. When it comes to free time, my hobbies and interests include painting, drawing, hanging out with my husky-mix dog, and playing various games, from bowling to billiards and euchre. I also love traveling and giving back to others.
Customer rating
4.9 / 5 based on 2233 ratings (1402 written reviews)
Recent reviews
Dom did an outstanding job all around.
— Daniel M. ,
Good
— Richard W. ,
Dom , Thank You again for your excellent care of my Honda Accord Touring Hybrid. You are very detailed on what is needed and explained in detail on what was done. Thank You again.
— Katherine S. ,
Fast friendly service
— John S. ,
Excellent. I had taken my Ridgeline to great lakes Honda first where they told me I needed all 4 breaks and routers replaced that day . They said my breaks were at 3 mil on all 4 and that if not all replaced that day I would be in danger and would all wobble . I got a second opinion at Serra with Dom turns out my back brakes were at 8 mil and my front were 5 and 6 . I received a loaner and I did replace my front only and he said I had several oil changes b4 my back would need brakes . This was very important to me since I have been off work for 3 months after my surgery and only get social security at this time. I did replace my differential fluid with Great Lakes and I get an oil change and I feel they were just trying to get as much out of me as possible . I will never take my vehicle to Great Lakes again and will only take it to Serra Honda where the advisor Dom is honest . Everytime I go to Serra they give me a full report on everthing going on with my car with video and Dom is always so nice and they are always on time with appointments and fix my truck in a timely manner . I will never go anyplace else and they are much further away than the other place for me but it’s well worth it .
— Linda M. ,
Very good.
— George F. ,
Very pleased with the service I received from Dom. He was very courteous, knowledgeable and professional and kept me updated during the service visit.
— Marc S. ,
Dom is a good listener and wanted to address each of my concerns and questions. I appreciated his attention to detail and his listening ear. :)
— Lisa M. ,
Very pleasant and helpful.
— Francis L. ,
Excellent service
— Rishiram R. ,